5 Hot Luxury Hotel Trends
Hospitality hiring has surged in the last 12 months, positively affecting luxury hotel customer experiences. Is your hotel using staff time effectively?
Automating processes in the hotel industry allows you to invest more time in customer experiences and personalised service. But what are the best ways to automate tasks as a hotelier? Keep reading as we explore the five hot luxury hotel trends helping to revolutionise the guest experience.
Smart Security Systems
Smart commercial security systems are automating security processes and providing more agile security responses. Luxury hotels are responsible for giving guests a pleasant stay – including keeping their belongings secure. Let’s look at some of the top intelligent security technologies in the hotel industry.
Smart Surveillance
A typical analog security camera system is reliable but can present two inefficiencies. Firstly, it is unlikely that hotel security staff will be able to spot potential security threats on the surveillance feed. They have many issues to attend to, which leave them unable to sit and watch surveillance videos throughout their shift.
Secondly, security staff must return to the monitor room to investigate a potential security threat, wasting valuable time.
Smart surveillance systems provide the solution. Security staff can easily access and view surveillance feeds on their mobile devices, making them aware of potential threats while performing rounds or attending to other duties on site.
Since cloud-based surveillance systems offer open API integrations, security teams also have the option of automated threat detection. Threat detection software uses behaviour and object recognition to spot potential threats and provide your team with an alert. This will allow them to spring into action and resolve the issue immediately.
Enabling agile security with smart technologies can make your security plan more effective and help you eradicate crimes on your property.
Smart Access Control
Access control is a huge part of how guests interact with your hotel. Creating simple, easy, and convenient access control allows you to improve the guest experience. Ever thought of replacing keycards with mobile access credentials? It’s all possible with smart access control.
Here are the features that make smart access control a worthy consideration for luxury hotels:
- Mobile access credentials – funding replacement costs for keycards can become costly over time. You can eliminate these costs by choosing a cloud-based access control system. Your guests can download their room key to their mobile devices to access the hotel and their room throughout their stay.
- Touchless entry – the best part of introducing mobile access credentials is the potential for touchless entry. Instead of pressing a button or swiping their card, guests can enter by waving their hand over the access reader. This will allow them to enter quickly without rooting in their pockets to find a key.
- First-time entry – often, keycards fail, and guests cannot enter their rooms. With touchless entry, this isn’t a problem. The device uses three communication methods (WiFi, Bluetooth, cellular) to grant seamless entry on the first attempt.
If you want to upgrade your hotel and bring your access control system into the future, smart technology is the way to go.
Smart Rooms
Want to save energy while giving your guests more control over their experience? You can provide smart rooms with apps allowing guests to control their appliances. If your guests are relaxing on the beach, they can use the app to schedule the AC for when they return to the room.
They can enjoy a cool, fresh atmosphere upon returning without leaving the AC running all day. This technology will improve their experience, help the hotel cut costs, and reduce environmental impact.
Enhanced Room Service
Who says room service has to be performed by humans? You can employ robots as part of your room service staff, allowing you to offer 24-hour service without increasing your staffing budget. Many hotels already use robotic couriers to deliver guests food and room service items. This allows them to offer exceptional round-the-clock service without it costing them extra!
Summary
Are you doing enough to bring your luxury hotel into the future? Adopting innovative technologies reduces the manual labour required to run your hotel. With this kind of automation, your staff can focus on offering hands-on and personal service to every guest – planning their itineraries, offering recommendations, and making them feel special during their stay. If one wishes to stay near this historical site, then the City Star Hotel Delhi would be an ideal option. Positioned at a convenient location, it is within reach of India Gate and numerous other must-visits in Delhi.
